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Tracker Lite FAQ
Question: Do I have to have a cell phone or purchase cell
service as well as US Tracking service?
Answer: No, US Tracking provides a complete service including the
GPS vehicle tracking unit, software and network connectivity to the GPS
vehicle tracking unit. All you need is a PC with an internet connection
and a vehicle to track!
Question: I do not want my drivers to be aware of the US
Tracking GPS vehicle tracking unit in the car. Can I install it and track
without them knowing?
Answer: The answer is "yes!" A good installation is virtually
undetectable by the vehicle user. It is important to follow the
instructions given in the installation guide to ensure the tracker is both
hidden and fully functional.
Question: Is it difficult to install?
Answer: It is easy to install for somebody who is handy. The GPS
vehicle tracking unit needs to be placed under the vehicle dash (with zip
ties) and the GPS antenna needs to be placed on the "A" pillar of the car.
The installation guide provides easy to follow instructions. Most
customers are able to install the GPS vehicle tracking unit in under a
half-hour. If you are not particularly handy then most automotive garages
or electronics retailers can install the GPS vehicle tracking unit for
around $45 to $75.
Question: Can my driver unplug the US Tracking tracker if they
want to go somewhere they aren't supposed to?
Answer: Yes. So we recommend the unit is installed under the dash
so that it cannot be easily accessed. Of course it will likely be
noticeable that the breadcrumb trail is missing when the unit is not
connected.
Question: How much will the US Tracking GPS vehicle tracking
unit cost?
Answer: The GPS vehicle tracking unit is available for $269.95.
Service plans are:
- FleetTrack - Every 10 Minute Plan: $9.95/mo
- ConsumerTrack - Every 20 Minute Plan: $7.95/mo
- LightTrack - Every 30 Minute Plan: $5.95/mo
Question: My daughter is driving cross country to go to college.
Can I track her vehicle more frequently than every 10, 20 or 30 minutes?
Answer: You can temporarily upgrade your service to tracking every
minute and track for 1 day, 1 week or 1 month. Those temporary service
plans are:
- Every Minute for one day - $9.95
- Every Minute for one week - $29.95
- Every Minute for one month - $49.95
Question: What if my driver speeds or goes outside the geofence
and I am not at my computer?
Answer: You can receive alerts to your cell phone telling what the
alert is for and their location. For speeding it will say what the speed
is. For breaking a geofence, it will give location to (within about 50
feet), time of day and speed.
Question: How accurate are the speed and geofence alerts?
Answer: The device reports its location every 10, 20, or 30 minutes
while in motion. The reported speed is the speed when the location is
taken so you will receive a speed alert if your driver is speeding at the
instant of the location. The smaller the location interval the smaller the
interval your driver can speed without detection. Similarly, with geofence
alerts, the entry or exit of a geofence is determined when a location is
taken. The smaller the time interval between locations means the sooner
you will know when a driver has entered or exited a geofence. If speed or
geofence alerts are important to you, we would recommend your vehicle
report every 10 minutes.
Question: How often does the US Tracking GPS system locate my
vehicle?
Answer: Your vehicle is located every 10, 20, or 30 minutes while
it is in motion (Depending on the service you purchase). Sometimes your
vehicle will be out of cellular coverage but you will still receive these
locations when your vehicle comes back into cellular coverage. However,
there will be times when your device is hidden from GPS satellites so you
will miss these locations but that should be infrequent.
Question: How many alert recipients are supported?
Answer: You can have 3 alert recipients for each device. A
recipient may be either an email address or a cell phone number. If a
recipient is a cell phone then the message will be delivered as SMS.
Question: Where will the US Tracking GPS vehicle tracking unit
work?
Answer: The US Tracking™ GPS vehicle tracking unit will work in the
US and Canada.
Question: I installed the unit and both LED lights are on but I
do not see my vehicle on the computer?
Answer: Once both lights are on you will need to drive at least 100
yards in order for the vehicle to show up on the map.
Question: Why do I see a solid orange LED light but the other
light is blinking red?
Answer: Both lights should be solid. A blinking red LED means the
unit is looking for a GPS signal. If your LED is blinking check to ensure
you are not in an enclosed area and that your antenna did not come lose
from the "A" pillar.
Question: Can I locate my vehicle before my next update?
Answer: US Tracking users on the 10-minute tracking plan get 15
locates, users on the 20-minute tracking plan get 10 locates and users on
the 30-minute tracking plan get 5 locates to use during each month. This
gives users the ability to locate a vehicle in between their normal
locates.
Question: How do I use the Starter Disable feature?
Answer: Locate the starter wire. Connect the white wire on the
relay to the starter wire (starter side). Connect the red wire from the
relay to the ignition side. Connect the green wire to the starter relay.
Question: How do I use the Door Unlock feature?
Answer: Connect the brown wire from the tracking unit to the power
unlock wire. The tracking unit sends a negative pulse to unlock the doors.
If your vehicle needs a positive pulse, you will need to use a relay to
convert the negative to a positive.
Question: How do I use the Interactive Voice Recognition (IVR)
system?
Answer: Dial 1-888-744-0527. If your calling phone number is the
number associated with your account you will be automatically logged into
the voice system. Otherwise you will have to say (site recognizes speech)
or type in your account phone number and PIN. The PIN is a 4 digit
security code you can change at any time.
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Tracker Lite